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All Goods will be delivered by courier, which will require a signature on receipt. Unless collection is to be made from the store.

Delivery will be via Courier, in some circumstances Royal Mail Signed For Delivery will be used

Delivery charge of £5.99 applies to all orders

If delivery has to be attempted more than once, a second delivery charge may be made. Furthermore, a second delivery charge may be incurred if the recipient requires the delivery to be redirected. If the courier company are unable to deliver your parcel you will be left a calling card to collect your order from the depot

There are occasions, where the demand on certain lines are high. If this occasion occurs, PurpleHorse Embroidery will contact you to advise on expected lead time etc

For bespoke embroidered and printed items, please allow up to 14 working days. This may be longer, in busy periods.

The period stated within which you will receive your order is approximate and goods will be sent to the address given by you in your order and stated in the Order Confirmation. Please note that your goods may be part-shipped.

Orders will only be despatched once payment has been received. Bespoke items (including equestrian and pet) will only be made once payment has been received.


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